FAQ

Have a question that's not answered here?
Contact us at courageclassic@childrenscoloradofoundation.org or 720-777-7499 

Donation questions
Rider registration questions
Participant Center questions
Fundraising page questions
Email Center questions
Tracking fundraising progress questions
Team questions
Route and logistics questions

Donations

Q: Where do I send a check donation?
Children’s Hospital Colorado Foundation
Attn: Courage Classic
PO Box 5003
Denver, CO 80217-5003

Offline donation form
*Please include rider number on check

Q: What is a Fundraiser Honor Roll?
A section on a participant's fundraising page listing donations made on their behalf. The online donation form gives donors the option to choose whether or not they would like their name and/or the donation amount displayed.

Q. How do I know if my donation was processed?
You will see a confirmation page showing your Transaction Summary and you will receive a confirmation email.

Q: Is my donation tax deductible?
Yes. Donations to support Courage Classic riders are tax deductible. However, rider registrations are not eligible for tax-deductible receipts since goods and services are being received in return (food, aid stations, full tour support, t-shirt, rider expo, and much more).

Q: Will I receive a receipt for my donation?
Yes. Eligible donors will receive a receipt for tax purposes. If you would like a receipt re-issued, please contact us at gphelp@childrenscoloradofoundation.org.

Q: How do I enter a donor's credit card information for them?
Make sure you are logged out, then click on “Donate” from the Courage Classic homepage. Search for your name and then fill out the donation form with their billing address, email address, and credit card information.

Q: Federal Tax ID #?
84-0813462

Rider registration

Q: Is there a donation requirement in addition to the registration fee?
Yes. Your fundraising minimum is in addition to your registration fee. Adult riders (16 and older) are required to raise $500 in donations and child riders are required to raise $125. All riders must meet the minimum donation requirement before, or at, tour check-in.

Q: I have a child riding with me, do I need to register them?
Yes. In order to calculate support needs, food quantity, and safety on route, we require riders of all ages to register.

Q: I am only riding for one day. Is there a separate registration option for me?
No. All Courage Classic riders are required to register for the entire event. Riders can choose to ride as many or as few days as they would like, but we do require registration for both days.

Q: Do I have to watch the safety video?
Yes. All riders are required to watch our safety video and agree to keep our event safe. We are proud to host a non-competitive tour where riders of all levels and ages are welcome. By following the safe riding practices highlighted in our video, we can look forward to many more years of riding for the children and families we serve! We will post the video online and email you when it's available for you to watch.

Q: Will I get a tax deductible receipt for my registration?
No. Riders who register for this event are not eligible for tax deductions because they are receiving goods and services in return (food, aid stations, full tour support, t-shirt, rider expo, and much more). If you make a donation, you will receive a tax-deductible receipt, since no goods/services are given in return.

Q: Are registration fees refundable?
No. Courage Classic registration fees are non-refundable. Even if you do not ride, you are welcome to pick up your rider goods at the tour or have them mailed to you for a small shipping fee. Contact us at courageclassic@childrenscoloradofoundation.org or 720-777-7499 with questions. If you do not ride, you are not responsible for collecting donations. If you have already collected donations, please mail them to:

Children’s Hospital Colorado Foundation
Attn: Courage Classic
PO Box 5003
Denver, CO 80217-5003

Q: How do I change or reset my password?
Log in to My Account and click on the "My Profile" box. Click the link to "Change/Reset Password." If you have forgotten your password, you can request it on the My Account login page.

Q: How do I change my email address for Courage Classic updates?
Log in to My Account and click on the "My Profile" box. Click the link to "Edit Your Profile." If you have forgotten your password, you can request it on the My Account login page.

Q: How do I change a response on the registration form? I would like to select a new route/update my cell phone number/change my t-shirt size.
From the Participant Center homepage, click “My Registration Info” in the "My Tour Info" Quick Link (pictured below).

Participant Center

Q: How do I get to the Participant Center?
Log in to My Account and select the "2019 Courage Classic" box. If you have forgotten your password, you can request it on the My Account login page.

Q: How do I use the Participant Center?
You can use the top navigation bar to reach the main areas of the Participant Center, such as your personal fundraising page, your email center, and your progress information. But you can also use the Quick Links section to quickly navigate to the same areas and some other commonly-used tools. Just click the "+" symbol to explore your options for each area.

Some pages also have additional tools which are located on the "Related Actions" bar, as seen on the Progress report page pictured below:

Q: What about using the Participant Center on a phone or tablet?
The functionality is the same as on a desktop or laptop, but just be aware that the navigation is collapsed in the top right corner, so you should click the three blue bars to expand it, and the Related Actions sidebar is collapsed to the bottom of the screen. Here is an example of the Email Center page with the navigation expanded:

Q: Can I view my milestones and my historical information in the Participant Center?
Yes, scroll down toward the bottom of the Participant Center homepage, and you will see your badges and historical information.  Badges which have not yet been earned appear opaque.

Q: What is the difference between milestone badges and lifetime badges?
Milestone badges recognize current-year fundraising milestones and appear in your Participant Center homepage and on your personal fundraising page as soon as you raise a certain amount of money. Lifetime badges recognize fundraisers who have cumulatively raised $2,000 - $50,000+ prior to this year's tour. Lifetime badges also appear on your Personal Page so you can show off your hard work! Learn more about badges.

Creating a Fundraising Page in the Participant Center

Q: How do I edit my Personal Page?
On the Participant Center homepage, click “Fundraising” in the top navigation bar. Or, click "Edit Personal Page/Friendly Url" in the "Fundraising" Quick Links tile.

Q: Why is my Personal Page content the same as last year?
Our new website remembers any edits you saved on your Personal Page from last year’s event. If you’d like to switch to this year’s suggested content, you can download it for your page. Simply save the image and copy and paste the content. Feel free to enhance it with your own personal touches!

Q: How can I set up and use my Personal Page URL? (aka friendly URL)
A Personal Page URL is a link that is shorter and customizable. Most fundraisers use their first and last name as their URL link (Ex: http://support.childrenscoloradofoundation.org/goto/HannahB). We recommend you create a friendly URL for your Personal Page for easy sharing via email or social media.

You can create a friendly URL by clicking  “Fundraising” in the top navigation bar of the Participant Center. Or, click "Edit Personal Page/Friendly Url" in the "My Fundraising" Quick Links tile. From there, click on "URL Settings" next to "Personal Page URL."

Q: How do I add a photo to my Personal Page?
Click “Fundraising” in the top navigation bar of the Participant Center. Or, click "Edit Personal Page/Friendly Url" in the "My Fundraising" Quick Links tile. Next, click “Photos/Videos” in the "Related Actions" sidebar. Your picture cannot be more than 4,000 KB.

Q: Why won’t my picture upload?
Check the size of your picture. Your picture cannot be more than 4,000 KB.

Q: How can I add more than one photo to my Personal Page?
Currently, participants can only upload one photo. However, you can get creative with your photos and "stitch" them together into a collage using the free photo editing website PicMonkey.com.

Q: How do I add video to my Personal Page?
Click “Fundraising” in the top navigation bar of the Participant Center. Or, click "Edit Personal Page/Friendly Url" in the "My Fundraising" Quick Links tile. Next, click “Photos/Videos” in the "Related Actions" sidebar. To import a YouTube video, click "share" under the video and copy and paste the URL.

Q. I clicked “Preview” after editing my Personal Page, why can’t I see the preview?
The Personal Page preview opens in a new browser tab - click on the tab that is blinking.

You can also view your page at any time by clicking "Preview Personal Page" in the "My Fundraising" Quick Links tile on the Participant Center homepage.

Sending Emails from the Participant Center

Q. Why is it useful to send emails from the Participant Center?
Emails sent from the Participant Center give you two big advantages:

  1. The email will link straight to your personal page and make it easy for your friends and family to donate.
  2. The Participant Center has many tools to help you write a compelling email, track who you have emailed, see if they opened your email, check if they've donated, track if you sent them a reminder or a thank you email, and much more!

Q. How do I send emails from the Participant Center?
Once you are logged in to the Participant Center, start by clicking "Email" in the top navigation bar, or "Send Email" in the "My Email Center" Quick Link.  You will be guided through the steps of first choosing an email template, then customizing the suggested email message, then choosing the contacts you want to reach, then previewing your email and sending it.

Q. How do I import my email contacts?
On the Participant Center homepage, click "Import Contacts" in the "My Email Center" Quick Link and follow the import instructions.

Q. In the Email Center under “Set Recipients” how do I choose the recipients that my message will go to?
If you imported your contacts from an email provider such as Gmail, random contacts may be selected under your “available contacts” and the “recipient list.” In order to resolve this issue, click the box to the left of “name” to clear all selections. You can then individually re-select contacts you would like to include in the recipient list.


Q: Can I email particular groups, like people who haven't donated yet, or people I need to thank, or my teammates?
Yes, on the Participant Center homepage, click "View Contacts" in the "My Email Center" Quick Link. Then click "Groups." 

Q: How do I know emails have been successfully sent?
Scroll to the bottom of the Participant Center homepage. Sent emails can be found under "Recent Activity."

Tracking My Progress in the Participant Center

Q: How can I change my fundraising goal?
On the Participant Center homepage, click "Update Goal" in the "My Progress" Quick Link. Your goal shows under all progress bars and can also be changed from there.  You may need to refresh after changing to see the new goal reflected in the progress bar.

Q: How do I view my personal donation list?
Click “Progress” in the Participant Center navigation bar. Your “Donation History" is located at the bottom of the page.

Teams

Q: How do I join a team or change teams?
If you have already registered and would like to join a team or change teams, you can do so from the Participant Center. On the home page, click “Change/Join Team” in the "My Team" Quick Link, as pictured below. Note that team captains do not have the option and should contact us for assistance at courageclassic@childrenscoloradofoundation.org if needing to dissolve or merge a team.

Q: How many people are required to be on a team?
Teams can be comprised of as few as two members and there is no maximum limit. If you are a team captain that recruits at least three team members, and collectively raises at least $3,500, you (the team captain only) will earn a free registration for next year's tour!

Q: How much is a team required to raise?
Teams do not have a required fundraising total, but each member of the team must raise their individual minimum amount - $500 per adult, $125 per child. Each individual team member will be held accountable for these minimums. If you would like to transfer a donation to a different rider, we are happy to do that. Please contact us at gphelp@childrenscoloradofoundation.org.  

Q: How do I edit my Team Page and team name?
If you are the captain, click on “Edit Team Page/Friendly Url” in the "My Team" Quick Link.

To edit your team name, click “Edit” in the team options on the "Related Actions" sidebar.

Q: How do I edit my team goal?
Click “Team Progress Report/Goal”in the "My Team" Quick Link, then click "Team" on the right-hand side of the page. Click "change" located next to "Team goal."

Q: How do I email team members?
From the Participant Center homepage, click "View Contacts" in the "My Email Center" Quick Link. Then click "Groups." 

Q: How do I view my team roster?
From the Participant Center homepage, click on “Team Roster” in the "My Team" Quick Link.

Q: How do I merge my team with another team?
We would be happy to assist you. Please contact us at courageclassic@childrenscoloradofoundation.org

Route and logistics

Q: Is there a family ride?
There is a family route option on Saturday and Sunday. Please note that this route, while family friendly, still requires registration by each participant. All riders have the option to ride this shorter mileage route. View all route options.

Q: Can I pull a trailer on the Courage Classic route? Can I ride a recumbent bike?
Yes. But, keep in mind that you'll be joining 2,000 riders on the course for two days, so maneuvering the bike paths may be tricky. Also, if you should need Sag Support, you might end up waiting longer. We don't have capacity for trailers and recumbent bikes in full Sag Wagons, so we'd have to send an empty vehicle back for you.

Q: What services will be available on course?

  • Aid stations will be on course approximately every 8-15 miles. These will be stocked with beverages, snacks, restrooms, medical and mechanical aid.
  • Sag Wagons (definition ~ large vans with bike racks that pick up riders who need a support vehicle) will be on route each day in case you need a lift up the hill, to the next aid station, or to the daily finish.
  • And last but certainly not least, our amazing volunteers will be along the course to cheer you on, point you in the right direction and help make your ride an enjoyable and memorable one.

Q: Will I have to check out before I ride on Sunday? What will I do with my bags?
The standard policy for late checkout  at Copper is that guest will need to wait until 5:30 p.m. the night before checkout to call the front desk and request late checkout. If that unit is not reserved for the next night, they can give a 12 p.m. checkout for free, 1 p.m. checkout for $20, and 2 p.m. checkout for $40. Garage access is permitted to guests until 2 p.m. day of checkout. Luggage storage is available at lodging checkin building. However, it may be easier to leave luggage in your car rather than drive and drop off bags at the front desk, then drive back to park.

Q: Are E-bikes allowed
Electric bikes are not allowed on Summit County recreational paths.  However, riders with ADA or health issues are allowed to use e-bikes. More info.

Q: Can I park my camper/trailer in the campground?
No. But, RV parking is permissible in the Alpine Lot located to the east of East Village. Spaces are available on a “first come, first serve” basis. Please make note of this when you are planning your weekend. Please also note that water hook-ups are not available.

Q: Can I rent a bike if I'm visiting from out of town?
The following bike shops and bike shop partners offer rental/demo options

  • Wheat Ridge Cyclery (Wheat Ridge): 303-424-3221
    - Unpack & Assemble (before) then Repack for shipping (after) - $150 (Reg ~$190)
    - Shipping back after Courage - $120 (some people ship it here with a prepaid label, though)
    - High end Bike Rentals - $200
      [Bikes from Trek, Specialized, and Cervelo (Avg retail price of bikes is ~$5,000)]
    - Round trip Transport to Copper via Pro Bike Express - $70 ($35 one way)
  • Cycles of Life (Leadville): 719-486-5533
  • Rebel Sports (Frisco): 970-668-2759
  • Other bike rental options in the Denver area